Reference

Our Terms and Conditions at onexbet

Before you open an account with us, take a moment to read through these terms — they set out your rights, your obligations, and how we manage everything…

Applies to all India accountsUPI, Paytm & PhonePe coveredJurisdiction-dependent accessUpdated and in force

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What These Terms Actually Cover

onexbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern every interaction you have on onexbet — from the moment you create an account to how withdrawals are verified and how your data is stored. They cover eligibility (access depends on whether local law in your region permits it), account conduct, wallet operations,

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deposit processing via UPI, Paytm, PhonePe and Google Pay, and the rules that apply when you engage with any game, table or sportsbook market on the platform. We may update these terms periodically; when we do, we post the revised version here and notify you by
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the contact address on your account. Continued use after an update means you accept the revised terms. If any clause is unclear, reach out to our support team before proceeding — we would rather clarify upfront than resolve a dispute later.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS ASSISTANCE

Reach Us When These Terms Raise Questions

If anything in these terms is unclear or you believe your account has been handled in a way that does not match what is written here, our support team is available around…

Live Chat Start a live chat session directly from your account dashboard. Agents are available at all hours and can pull up your account record, walk through a specific clause with you and escalate to a senior case handler if needed.

Email Support Send your query to our support address found in your account settings. Email is ideal for detailed questions about specific clauses, disputes or requests for a written copy of the terms in effect when you registered.

Help Centre Our Help Centre hosts a searchable version of all active policy documents. Use it to look up clause references, check what version of the terms applies to your account and find the forms for formal dispute submissions.

ACCOUNT INTEGRITY

How We Handle Your Account and Data Under These Terms

These terms exist to protect both sides of the relationship. Here is how we put each commitment into practice — from the way we store your data to who you can contact…

Data Storage and Retention

We hold your account data only for as long as required by our operational obligations and any applicable law. Once that period lapses, data is deleted or anonymised in line with the retention schedule described in our Privacy Policy, which forms part of these terms.

Cookie Use

We use session and persistent cookies to keep your account logged in, remember your preferred deposit method (UPI, Paytm or PhonePe) and measure how pages perform. You can adjust cookie preferences from the footer of any page without affecting core account function.

Account Security Practices

Passwords are stored as salted hashes; we never hold them in plain text. Two-step verification is available and strongly encouraged. If we detect a login from an unrecognised device or region, we send an alert to your registered contact address before granting access.

Right to Access Your Data

You can request a full export of the personal data we hold on your account at any time by writing to our Data contact listed in the Help Centre. We aim to fulfil access requests within seven working days of verification.

Requesting Changes or Deletion

If any detail on your account is incorrect, email our support team with the correction and supporting ID. Deletion requests are processed once any outstanding balance is withdrawn and your account shows a zero wallet state for all payment rails.

Dispute and Escalation Path

Disputes about these terms must first go through our live chat or email support. If not resolved within fifteen days, you may escalate in writing to our Compliance desk, whose address is in the Help Centre, for a formal review within thirty days.

Common Questions About Our Terms

Below are the questions we receive most often about these terms. Each answer reflects what is actually written in the current version of the document — if you need the exact clause reference, the Help Centre has the full indexed version.

These terms apply to anyone who opens or uses an account on onexbet. Access is only permitted where local law in your state or territory in India allows it. By creating an account you confirm that your use is lawful in your jurisdiction.

No. We must notify you before a material change takes effect. Notification goes to the email or phone number on your account. If you disagree with a change, you may close your account and withdraw your balance before the new terms come into force.

The payment clause states that deposits made via UPI, Paytm, PhonePe or Google Pay are subject to our wallet rules — funds are credited once the payment provider confirms the transfer, typically in under a minute, and are then available in your account immediately.

We will notify you of the reason by email. Any balance in your wallet that is not subject to an active dispute remains yours. You may request a withdrawal of that balance through the channel stated in the suspension notice, subject to identity verification.

We retain account data for the period required by applicable law or our operational obligations — whichever is longer. After that period, data is deleted or anonymised. You can request the exact retention schedule for your data type via email support.

Start by contacting live chat or email support with the details of your dispute. If no resolution is reached within fifteen days, submit a written escalation to our Compliance desk. We aim to issue a formal written response within thirty days of receiving the escalation.

Yes. Email our support team with your account number and registration date. We keep dated versions of all previous terms documents and can send you the specific version that applied at the time you agreed to them.

Our Terms and Conditions at onexbet

Reach Us When These Terms Raise Questions

How We Handle Your Account and Data Under These Terms

Data Storage and Retention

Cookie Use

Account Security Practices

Right to Access Your Data

Requesting Changes or Deletion

Dispute and Escalation Path

Common Questions About Our Terms

01 Who do these terms apply to?

02 Can onexbet change these terms without telling me?

03 How do the terms cover UPI and Paytm deposits?

04 What happens if my account is suspended under these terms?

05 How long does onexbet keep my personal data?

06 What is the process for raising a formal dispute about these terms?

07 Can I get a copy of the terms that were in force when I registered?

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