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How onexbet Handles Your Personal Data

At onexbet, we take the privacy of every account seriously — this page sets out exactly what data we collect, how we use it, and what rights you…

Data collected only as neededAccount-level encryptionUPI & Paytm transaction privacyRight to request deletionIndia-region data handling

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What This Privacy Policy Covers

onexbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data you share when you open an account, make a deposit, or contact our support team. When you transact via UPI, Paytm, or PhonePe, we receive only the reference details needed to match your deposit to your account — we do

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not store your full payment credentials on our servers. Data collected includes your name, email address, device identifiers, and transaction references. We use this data solely to operate your account, process withdrawals, and communicate updates relevant to your account. We do not sell your personal data
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to third-party advertisers. This policy is subject to the jurisdiction in which you access our services, and your rights under applicable Indian data-protection law remain fully intact. If local law limits or expands any provision here, that local provision applies.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or request deletion of your personal data held by onexbet, our privacy team is available through the channels below.

Email Privacy Request Send your data access or deletion request to our dedicated privacy email. Include your registered account email so we can locate and verify your record securely before acting on your request.

Live Chat Support Start a live chat session from within your account dashboard. Our agents can log a privacy request on your behalf and escalate it to the data team immediately during business hours.

In-Account Help Centre Navigate to the Help section inside your onexbet account and select Privacy & Data. You can submit a formal request form there, and a reference number is issued automatically for tracking.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you open an account to the day you request closure, every piece of data you share with us passes through specific controls.

Encryption at Rest and in Transit

All account data is encrypted using current industry-standard protocols both when stored on our servers and when transmitted between your device and our platform, so intercepted packets yield nothing usable.

Cookie Management and Consent

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can review and withdraw consent for non-essential cookies at any time through the cookie settings panel.

Payment Data Isolation

UPI, Paytm, and PhonePe transaction data is handled via tokenised references only. We never write your full bank account number, UPI PIN, or wallet password to our database — only the reference ID needed to confirm a deposit.

Data Retention Limits

We keep account data only as long as your account is active or as required by applicable law. Once a deletion request is verified and any mandatory retention period has passed, we purge your data from active systems within 30 days.

Access Request Process

You have the right to ask what data we hold about you. Submit a request via email or live chat; we will verify your identity, compile a readable export of your data, and deliver it to your registered email address within five business days.

Data Breach Notification

If a security incident affects your personal data, we commit to notifying you at your registered email address within 72 hours of our becoming aware of the breach, detailing what was affected and what steps we are taking.

Privacy Policy — Frequently Asked Questions

The questions below address what we have heard most often from account holders about how their data is collected, stored, and managed. If your question is not covered here, reach out through the support channels listed on this page and our team will respond within five business days.

We collect your name, email address, date of birth, and device identifiers at registration. If you make a deposit via UPI, Paytm, or PhonePe, we also record the transaction reference ID needed to credit your account correctly.

We do not sell your data to advertisers. We share data only with payment processors like UPI networks when processing your deposits or withdrawals, and with service providers bound by strict data-processing agreements with us.

After account closure, we retain certain records only as long as applicable Indian law or financial-compliance obligations require. Once that period ends, your data is purged from active databases within 30 days of the retention window closing.

Yes. Submit a data-access request via our privacy email or in-account Help Centre form. After identity verification, we compile and deliver a readable export of your personal data to your registered email within five business days.

Contact us through email or live chat and specify that you want your data deleted. We verify your identity, check whether any mandatory retention period applies, and then action the deletion within 30 days of confirmation.

No. We store only the tokenised reference ID returned by the payment gateway — not your UPI PIN, Paytm password, or PhonePe wallet credentials. Full payment credentials never touch our database at any stage of the transaction.

We will notify you at your registered email address within 72 hours of discovering the breach. The notification will describe what data was affected, the scope of the incident, and the remedial steps we are taking to protect your account.

How onexbet Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Management and Consent

Payment Data Isolation

Data Retention Limits

Access Request Process

Data Breach Notification

Privacy Policy — Frequently Asked Questions

01 What personal data does onexbet collect when I open an account?

02 Does onexbet share my data with third parties?

03 How long does onexbet keep my account data after I close my account?

04 Can I request a copy of all the data onexbet holds about me?

05 How do I ask onexbet to delete my personal data?

06 Are my UPI and Paytm payment details stored on onexbet servers?

07 What happens if onexbet experiences a data breach affecting my account?

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