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Our Legal Terms, Your Account Rights

onexbet operates under a defined legal framework that governs account eligibility, use conditions, and jurisdiction compliance — access depends on local law and is available where local law…

Jurisdiction PolicyAccount ConditionsUser RightsData HandlingContact Channels

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What Our Legal Position Covers

onexbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use set out the conditions under which you may hold and operate an account with us. Eligibility is determined by the laws applicable in your region — where local law permits access, you may proceed; where it does not, account registration is not

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available to you. We do not make eligibility determinations on your behalf. You are responsible for checking your local legal position before opening an account. All fund movements through UPI, Paytm, and PhonePe are governed by both our internal policy and applicable financial regulations. Disputes related
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to account use are handled through the process outlined in our terms document, and we aim to resolve them within a defined response window. Our legal documentation is updated when regulations change, and we notify account holders of material changes via registered email.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

Reach Us on Any Legal Query

Legal Email Send your legal query or account-rights request directly to our policy team via email. We aim to respond within 72 hours and route your query to the right department without delays.

Live Chat Use our live chat channel if you need an immediate clarification on account conditions, terms applicability, or jurisdiction questions. Agents are available around the clock and can escalate to our compliance desk.

Help Centre Our help centre contains the full text of our legal documents, data policy, and terms of use. Search by keyword or browse by category to locate the clause or section relevant to your question.

HOW WE HANDLE IT

Data, Security and Account Retention Policy

Our approach to data handling, cookie use, and account security follows a clear internal policy designed to protect your account and give you control over what we store.

Data Handling

We collect only what is needed to operate your account — identity verification data, transaction records, and session logs. We do not sell your personal data to third parties. You may request a copy of your data at any time through the legal email channel.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings. Disabling analytics cookies does not affect your account functionality.

Account Security

Account access is protected by password authentication and optional two-factor verification. We log all login events and alert you to unrecognised access attempts. If you suspect unauthorised activity, contact our support team immediately via live chat.

Data Retention

We retain account records for the period required under applicable financial and regulatory rules. After an account is closed, certain transaction records are kept for the legally required retention window before being deleted from active systems.

Request a Change

You have the right to request correction of inaccurate personal data held on your account. Submit your request via the legal email address with your account ID and a description of the correction needed. We will confirm receipt and action within five business days.

Account Deletion

If you wish to close your account and have your personal data removed, submit a deletion request through our help centre form. Deletion is carried out within 30 days, subject to our legally required retention obligations for transaction records.

Answers to Common Legal and Policy Questions

These questions cover the legal points we hear most often — eligibility, data rights, account conditions, and how to contact us when something needs to change.

Eligibility depends entirely on the laws that apply in your location. We do not make that determination for you. You are responsible for confirming that holding an account with us is permitted under your local law before you register.

After you close your account, we retain transaction and identity records for the period required by applicable regulations. Once that retention window expires, your data is deleted from our active systems. You can request confirmation of this timeline via email.

Yes. Send a data access request to our legal email address with your account ID. We will compile and deliver a copy of your stored personal data within the timeframe set by applicable data protection rules, typically within 30 days.

Submit your dispute via live chat or the legal email channel. Include your account ID, the transaction reference, and a description of the issue. We aim to acknowledge disputes within 24 hours and provide a resolution response within the timeframe stated in our terms.

We do not sell or share your payment data with third parties for marketing purposes. Payment data processed via UPI, Paytm, or PhonePe is handled in accordance with the terms of those payment providers and our internal data policy.

We send a notification to your registered email address whenever we make material changes to our terms of use or data policy. We recommend keeping your contact email current so you do not miss these notifications. The updated document is always available in the help centre.

Contact our support team immediately via live chat and request an account security review. We will log all recent access events, lock the account if necessary, and walk you through the steps to restore secure access and update your credentials.

Our Legal Terms, Your Account Rights

Reach Us on Any Legal Query

Data, Security and Account Retention Policy

Data Handling

Cookie Policy

Account Security

Data Retention

Request a Change

Account Deletion

Answers to Common Legal and Policy Questions

01 Who determines whether I am eligible to open an account?

02 What happens to my account data if I close my account?

03 Can I request a copy of the personal data you hold about me?

04 How do I report a dispute about my account or a transaction?

05 Does onexbet share my payment data from UPI, Paytm, or PhonePe with third parties?

06 How will I know if the legal terms are updated?

07 What should I do if I believe my account has been accessed without my permission?

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